Frequently asked
questions.

Orders are typically processed within 4–5 business days after purchase, excluding weekends and holidays.

Once your order has shipped, delivery times are determined by the shipping carrier. Estimated delivery dates are provided for convenience only and are not guaranteed.

Shipping availability depends on your location. Available shipping destinations and rates will be displayed during checkout.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

If your order has not yet been processed, we may be able to assist. Please contact our Support Team as soon as possible at support@mylifewellness.com.

Customers are responsible for providing accurate shipping information at checkout. If a package is returned due to an incorrect address, refusal of delivery, or failure to retrieve the package, additional shipping fees may apply before the order can be reshipped.

If the shipping carrier confirms your package was lost in transit and it is not marked as delivered, please contact us. After reviewing the carrier's tracking information and claim status, we may, at our sole discretion, provide a replacement shipment or another resolution.

Shipping delays caused by weather, carrier disruptions, customs processing, natural disasters, labor disputes, or other circumstances beyond our reasonable control are outside of MyLife Wellness's control.

Due to the nature of our wellness products, consumable items are generally final sale.

Applicable consumer rights remain unaffected.

Due to the nature of our wellness products, consumable items are generally final sale.

If an order arrives damaged, defective, or incorrect, contact us within 3 days of delivery for assistance. We will review the issue and provide an appropriate replacement, refund, or other resolution.

Applicable consumer rights remain unaffected.

If an order arrives damaged, defective, or incorrect, contact us within 3 days of delivery for assistance. We will review the issue and provide an appropriate replacement, refund, or other resolution.

Applicable consumer rights remain unaffected.

Please include:

• Your order number
• A description of the issue
• Photographs of the product, packaging, and shipping label (if applicable)

Due to the nature of our wellness products, consumable items are generally final sale.

Applicable consumer rights remain unaffected.

Our Subscribe & Save program offers recurring deliveries and automatic billing at the frequency and price disclosed during enrollment.

You may manage your subscription through your account or by contacting customer support at support@mylifewellness.com. Changes must be made before an order is processed.

Customers may manage, skip, or cancel future subscription orders through their account or by contacting customer support. Changes must be made before an order is processed.

You may pause or cancel your subscription through your account or by contacting customer support at support@mylifewellness.com. Changes must be made before an order is processed.

You'll receive email notifications related to your subscription and upcoming orders.

You can create an account during checkout or by selecting Create Account on the login page.

Select Forgot Password on the login page and follow the instructions to reset your password. After following that process you’ll receive an email with further instructions.

Yes. You can update your personal information, saved addresses, and subscription preferences from your account dashboard.

Sign in to your MyLife Wellness account, click on the profile icon in the top navigation, and click on the “View all Orders” button to view current and past orders.

Complete ingredient lists, directions, and product details are available on each individual product page.

Many of our products are designed to complement one another as part of a daily wellness routine. If you are pregnant, nursing, have a medical condition, or take prescription medications, consult your healthcare provider before using dietary supplements.

If you are pregnant, nursing, have a medical condition, or take medications, consult your healthcare provider before using any dietary supplements.

Store products in a cool, dry place away from direct sunlight.

Yes. Please refer to the expiration date printed on the product packaging.

Our products are manufactured in facilities that follow applicable quality and manufacturing standards.

Alive is a premium collagen and superfoods latte featuring Arabica coffee, hydrolyzed marine collagen peptides, adaptogens, vitamins, minerals, and superfoods in one convenient daily beverage.

Mix one sachet with hot water according to the directions on the package.

Each package contains 30 individual serving sachets.

Yes. There is 129mg of caffeine in each serving. Alive contains naturally occurring caffeine from premium Arabica coffee.

Yes. Alive contains hydrolyzed marine collagen peptides.

Amaze is a daily gut health formula designed to support appetite control, healthy digestion, and a balanced microbiome with science backed prebiotics, probiotics, and postbiotics.

Mix two scoops with 14–16 ounces of water once daily.

Each container contains 30 servings.

Drive is a precision-engineered formula designed to support clean sustained energy, sharper focus and mental clarity — without the crash.

Most customers prefer taking Drive in the morning or early afternoon.

Yes. Drive contains clean caffeine from guarana seed and green tea leaf designed to support sustained energy without excessive stimulation.

Dream is a nighttime recovery formula designed to help your body relax, recover, and transition into deeper, more restorative sleep naturally.

Take Dream approximately 30 minutes before bedtime.

Amplify is a lightweight multi-peptide serum designed to help visibly plump, firm, brighten, and refine the skin for a smoother, healthier-looking appearance over time.

Apply to clean skin before moisturizer as part of your morning or evening routine.

Yes. Apply Amplify first, then follow with Infuse as part of your daily routine.

Amplify is formulated for daily use and was designed for all skin types. If you have sensitive skin, perform a patch test before first use.

Infuse is a silky facial moisturizer designed to deeply hydrate, support the skin barrier, and help visibly smooth and restore healthy-looking skin overnight.

Infuse should be applied in the evening on a freshly cleaned face. It can be applied both morning and night if desired. Morning application is beneficial for those who live in dry climates or have naturally dry skin.

Yes. While designed as a nighttime moisturizer, it can also be used whenever your skin needs added hydration.

Glow is an instant firming serum designed to visibly smooth, tighten, sculpt, and blur the appearance of skin for a soft-focus finish that still looks naturally like you.

Cleanse and dry skin thoroughly before application. (If using a moisturizer, apply moisturizer 20 minutes before applying Glow.) Apply a small bead of serum in a very thin, even layer to the desired area. Avoid contact with eyes. Allow Glow to dry completely. While drying, avoid talking, smiling, or making facial expressions. After Glow is dry, continue with your skincare/makeup routine. If a white flaky residue appears, this means too much product was applied. Gently remove excess with a damp cloth and reapply a thinner layer if needed.

White residue indicates too much product was applied. Use a thinner layer and gently remove any excess with a damp cloth if needed.

Yes. Allow Glow to dry completely before applying makeup.

The Radiance Protocol combines Amplify, Infuse, and Glow to create a complete daily skincare routine.

Apply Amplify first, followed by Infuse as part of your daily skincare routine. Apply Glow as directed whenever you want an instant firming appearance.

Yes. They were designed to complement one another as part of your daily skincare routine. Some customers prefer Amplify in the morning and Infuse at night, while other prefer using Amplify and Infuse together as a daily morning routine.

This usually means too much product was applied. Apply a very thin layer and allow it to dry while minimizing facial movement. If necessary, gently remove excess product with a damp cloth.

Yes. Allow Glow to dry completely before applying makeup.

Email us at support@mylifewellness.com and include your order number so we can assist you as quickly as possible.

Subscribe to our email list at the bottom of our website to receive exclusive offers, product launches, and wellness updates.

No. These statements have not been evaluated by the Food and Drug Administration. MyLife Wellness products are not intended to diagnose, treat, cure, or prevent any disease.

Yes. If you are pregnant, nursing, have a medical condition, or are taking prescription medications, consult your healthcare provider before using dietary supplements.